Frequently Asked Questions

Click "Add to Slack" on our homepage or get-started page. You'll need workspace admin permissions to install apps. After installation, use the /settings command to configure your teams and settings.

AverageDay needs permission to send direct messages to team members and read basic profile information (name, timezone) for scheduling personalized check-ins. We never access message content or private conversations.

You can install AverageDay with any number of team members, but you need at least 3 people on a team to see aggregated sentiment data. This ensures complete anonymity of responses.

Yes! The default is 5:00 PM in each user's timezone, but individuals can customize their reminder time through the settings dashboard. Admins can also adjust the default time for new team members.

Individual responses are never shown to anyone, including admins. Each daily report gets a unique anonymous ID that's not linked to your Slack identity. Team data only appears when 3+ members submit responses.

No, absolutely not. Admins can only see aggregated team data and only when at least 3 team members have responded on the same day. Individual responses are completely private and anonymous.

Your individual responses remain anonymous in the system and continue contributing to historical team averages. Since responses are not linked to your identity, they cannot be removed retroactively, ensuring the integrity of team data.

Data is encrypted and stored on secure servers in the United States using SOC 2 compliant infrastructure. We follow industry best practices for data security and privacy.

No problem! Missed check-ins don't affect anything negatively. The system tracks participation rates, and partial responses (answering some but not all questions) are still counted toward team averages.

You have 24 hours to complete your check-in. The questions remain active until the next day's prompt is sent. After that, the previous day's questions expire.

You can update your responses for the current day's questions until they expire (when the next day's prompt is sent). After that, responses are locked to maintain data integrity.

AverageDay costs $1 per team member per month. You're billed monthly based on the number of active users in your workspace. We offer a 14-day free trial to get started.

After your 14-day free trial ends. Users are counted toward billing as soon as they're added to your workspace. When users are removed, they're immediately removed from billing.

Yes, you can cancel your subscription at any time with no cancellation fees. Service continues until the end of your current billing period, and no further charges will occur.

Currently, we use simple per-user pricing. For organizations with 100+ users, contact our sales team at sales@averageday.com to discuss custom pricing.

Use the /settings command in Slack to access your dashboard. Workspace admins can create teams and assign members. Each person can only be on one team at a time.

No, each team member can only be assigned to one team at a time. This constraint helps maintain clear team boundaries and ensures accurate sentiment reporting.

Slack workspace owners automatically become AverageDay admins. Additional admins can be designated by existing admins. Admins can manage teams, user assignments, and question settings.

If a team drops below 3 members, new sentiment data won't be displayed on the dashboard to maintain anonymity. However, historical data from when the team had 3+ members remains visible.